FAQs

WHAT IS A SMASHMALLOW, ANYWAY?

SMASHMALLOW is a premium snacking marshmallow made with Organic cane sugar and natural ingredients! SMASHMALLOW is a sweet pick-me-up for every-day, anytime-of-day and it allows a guilt-free indulgence at around 80 calories and less than 1 gram of fat on average per serving. One thing is for certain, this is no ordinary marshmallow!

CAN I USE SMASHMALLOW LIKE OTHER MARSHMALLOWS?

Absolutely! Although we bet you’ll never look back after having a Mint Chocolate Chip S’more, making your sweet potatoes or yams with Coconut Pineapple, or throwing a Cinnamon Churro into your hot cocoa or coffee!  And remember those crispy rice treats you used to make?  You can use SMASHMALLOW to make those too – or try our new SMASHCRISPY line of products!

ARE SMASHMALLOW AND SMASHCRISPY VEGAN?

We strive to make the best products possible, but we’re just not comfortable with the adverse gastrointestinal effects of carrageenan (the only way we could make a fluffy vegan mallow), so sadly SMASHMALLOW  and SMASHCRISPY are not vegan at this time. Are you a vegan R&D mastermind with an alternative on the tip of your tongue? We want to hear about it! Send us a note at: hello@smashmallow.com

WHAT KIND OF GELATIN DO YOU USE?

We use Certified Kosher NON GMO bovine gelatin to make our delicious snacks and treats.

IS SMASHMALLOW KOSHER?

Neither SMASHMALLOW nor SMASHCRISPY are certified Kosher at this time, however we do use a certified Kosher gelatin source for both.

IS SMASHMALLOW GOOD FOR ME? WHAT ARE THE BENEFITS?

SMASHMALLOW and SMASHCRISPY are designed to be a mindful indulgence and treat.  Both are a better-for-you reinvention of the classic American favorites and use Organic cane sugar and natural ingredients. We think a huge benefit of any healthy eating plan is satisfying your sweet tooth without making too big of a sacrifice to your healthy lifestyle and allowing yourself to indulgence in a mindful way.

WHY ARE MY MALLOWS DIFFERENT SHAPES? DIFFERENT COLORS? DO THEY ALL TASTE THE SAME?

Like anything that’s not made by robots, SMASHMALLOW displays some natural variance in shape, size, and color.

IS SMASHMALLOW A GOOD SNACK FOR MY KIDS? MY GRANDMOTHER? 

SMASHMALLOW and SMASHCRISPY are incredible alternatives to other sweet treats because of the better-for-you and natural ingredients. While it’s still considered an ‘indulgence,’ it’s comparatively much healthier than the same amount of ice cream, chocolate chip cookies, or brownies. If you’re going to incorporate sweets into your, your child’s or grandparent’s routine, SMASHMALLOW and SMASHCRISPY are great options.  We always encourage you to consult your doctor or physician for any specific medical needs or diets.

I HAVE FOOD ALLERGIES. CAN I EAT SMASHMALLOW?

SMASHMALLOW and SMASHCRISPY are both dairy free!  SMASHMALLOW is  nut free except Coconut Pineapple.  However, while we use the best practices in all of our facilities, the chance for cross-contamination is possible, as there are also products manufactured that contain nuts and soy. If you’re on the fence, we urge you to stay safe  and consider your own personal health situation before consuming our products.   If you have questions that can’t be answered from our product descriptions or in this long, exciting list of FAQs, please ask us directly, via: hello@smashmallow.com

DOES SMASHMALLOW or SMASHCRISPY NEED TO BE REFRIGERATED?

SMASHMALLOW and SMASHCRISPY should be kept below 80 degrees for an optimal snacking experience, and are sensitive to sun and hot temperatures.  Popping them in the fridge during hot summer months will help to prolong the shelf life and keep your mallows from melting!

HOW LONG AFTER I PLACE MY ORDER WILL I RECEIVE MY MALLOWS and CRISPYS?

Since our pretty little puffs aren’t made with preservatives, sometimes they get a little toasty during transit. To avoid a melted mallow mess upon receipt, we ship all of our orders via FedEx 2Day. That means we ship Monday-Wednesday, within 48 hours of receiving your order! If you’re wondering where your mallows are, just send us a quick note at: hello@smashmallow.com. You will receive an email with tracking as soon as your precious cargo leaves our warehouse!

ARE YOU CURRENTLY ABLE TO SHIP TO MILITARY ADDRESSES (APO/FPO) OR ABROAD? 

Unfortunately, we cannot ship to APO or FPO addresses at this time and only ship within the 50 US states.

WHAT IF I TRY SMASHMALLOW OR SMASHCRISPYAND HATE IT?

We want nothing more than for you to feel as excited about your mallows and crispys as we do!  If for any reason you’re unsatisfied, depressed, or disillusioned with SMASHMALLOW or SMASHCRISPY send us a note at: hello@smashmallow.com! Alternately, if you’d just like to ‘say hi,’ we fully encourage it!